Guest Experience Associate: Reception to Events

Holiday Inn Norwich North; Norwich; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Career development

Staff discounts

Gym and leisure access

Wellbeing support

Job summary

Kew Green Hotels is seeking a Guest Service Assistant to warmly welcome guests across reception, restaurant, bar, and events. You’ll receive full training to work across all guest-facing areas, from check-in to conference setups, helping guests have memorable stays.

No formal experience required; a genuine passion for people and hospitality, strong communication, teamwork, and a proactive attitude will help you succeed.

Qualifications

• A genuine passion for people and hospitality.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach and ability to take initiative.
• Comfortable using technology, including MS Office and similar tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Skills

Hospitality passion

Communication skills

Proactive approach

MS Office proficiency

Tools

MS Office

Job description

Kew Green Hotels is seeking a Guest Service Assistant to warmly welcome guests across reception, restaurant, bar, and events. You’ll receive full training to work across all guest-facing areas, from check-in to conference setups, helping guests have memorable stays.

No formal experience required; a genuine passion for people and hospitality, strong communication, teamwork, and a proactive attitude will help you succeed.