Guest Experience Host – Part Time (Evenings & Weekends)

Audley Villages; West Yorkshire; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retirement village company in the UK seeks a Receptionist to provide high-quality service to customers. Responsibilities include managing customer interactions, handling bookings, and contributing to hospitality events. The ideal candidate will have strong customer service skills, experience with complaints, and local knowledge. This part-time role offers a competitive salary alongside various perks such as discounts and a company pension scheme.

Benefits

Work life balance

Competitive salary

Company pension scheme

28 days holiday

50% discount on food and drinks

Employee discount portal access

Healthcare Cash Plan Scheme

Refer a friend bonus

Free uniform

Qualifications

• Experience in taking reservations and handling enquiries courteously.
• Ability to resolve complaints and issues effectively.
• Knowledge of local area and offsite facilities.

Responsibilities

• Ensure the highest quality of service provided to customers.
• Manage communication with colleagues and owners.
• Involved in running hospitality events at the village.

Skills

Customer service

Complaint resolution

Event management

Team leadership

Local area knowledge

Job description

A leading retirement village company in the UK seeks a Receptionist to provide high-quality service to customers. Responsibilities include managing customer interactions, handling bookings, and contributing to hospitality events. The ideal candidate will have strong customer service skills, experience with complaints, and local knowledge. This part-time role offers a competitive salary alongside various perks such as discounts and a company pension scheme.