Reception Host - Warm, Energetic Guest Experience Lead

Point A Hotels; Liverpool; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Wagestream

EachPerson access

Friends & Family rates

Career development

Job summary

Point A Hotels Liverpool Street is seeking a confident Reception Host to greet guests and deliver warm, efficient service from check-in to check-out. You’ll share local tips, handle queries quickly, and collaborate with a friendly team to create memorable stays for every guest.

This role suits hospitality lovers who stay calm under pressure, stay flexible for early mornings, evenings, nights and weekends, and take pride in thoughtful details.

Qualifications

• Experience in hospitality or guest-facing roles is preferred.
• You are confident, calm under pressure, and have strong communication skills.
• You are proactive, reliable, honest and willing to learn and adapt.

Responsibilities

• Greet guests and manage check-in/check-out smoothly and efficiently.
• Provide local tips and information to enhance guest stays.
• Respond to guest queries quickly with a friendly, can-do attitude.
• Support team with a positive, energetic approach across shifts.

Skills

Hospitality

Communication

Customer service

Flexible availability

Job description

Point A Hotels Liverpool Street is seeking a confident Reception Host to greet guests and deliver warm, efficient service from check-in to check-out. You’ll share local tips, handle queries quickly, and collaborate with a friendly team to create memorable stays for every guest.

This role suits hospitality lovers who stay calm under pressure, stay flexible for early mornings, evenings, nights and weekends, and take pride in thoughtful details.