Guest Experience Host – Hotel Front Desk

RBH; Glasgow; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Hotel discounts for you and family

Birthday day off

Maternity/adoption leave

Course Sponsorship

F&B discount at RBH hotels

Refer a Friend £250 referral bonus

Flexible working

Wagestream pay option

Life Insurance

Employee Assistance Program

Wellness and social events

Job summary

RBH Hospitality Management operates ibis Styles Glasgow Central, seeking a Receptionist who creates a welcome, seamless guest experience from check-in to check-out. The role focuses on reservations, payments and top-tier hospitality across a vibrant hotel environment.

Ideal candidates bring front desk or guest services experience, strong communication and teamwork, plus the energy to thrive in a busy setting while delivering memorable service.

Qualifications

• Front desk or guest services experience required.
• Leadership skills are beneficial.
• Excellent communication and problem-solving abilities.
• Organised and detail-oriented, especially with reservations and billing.
• Team-focused and collaborative in a fast-paced environment.
• Ability to make quick, confident decisions during busy periods.

Responsibilities

• Welcome guests and manage check-ins and check-outs to ensure a warm, smooth arrival.
• Handle reservations, guest enquiries and payments with accuracy and courtesy.
• Collaborate with other departments to deliver outstanding service throughout the guest stay.

Skills

Front desk

Guest services

Leadership

Communication

Problem-solving

Organization

Teamwork

Decision making

Adaptability

Job description

RBH Hospitality Management operates ibis Styles Glasgow Central, seeking a Receptionist who creates a welcome, seamless guest experience from check-in to check-out. The role focuses on reservations, payments and top-tier hospitality across a vibrant hotel environment.

Ideal candidates bring front desk or guest services experience, strong communication and teamwork, plus the energy to thrive in a busy setting while delivering memorable service.