Guest Experience Champion - Front Office Receptionist

Apex Hotels; Glasgow; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

29 days holiday

Training and development from day one

Employee events and celebrations

Inhouse company app

Gym and pools access

Healthy meals on duty

Employee Assistance Programme

Job summary

Apex Hotels in Glasgow is looking for a Front Office Receptionist to deliver a warm, efficient welcome to guests, ensure safe check-in and check-out, and provide accurate information about the hotel and local area.

You will handle calls and emails, create a memorable guest experience with a smile, work as part of the Front Office team, and begin with a structured 12-week learning journey. Note: role does not meet Skilled Worker visa sponsorship.

Qualifications

• Excellent organisational skills and attention to detail.
• Ability to multi-task and manage a variable workload.
• Customer service attitude with a friendly, proactive approach.
• Uses initiative and evaluates own work.

Responsibilities

• Greet guests with a friendly welcome and assist with check-in/check-out.
• Provide accurate information about local area and hotel facilities.
• Answer phone calls and emails in a professional manner.
• Create a positive, memorable guest experience and support guest loyalty.

Skills

Initiative

Attention to detail

Multi-tasking

Customer service

Self-awareness

Job description

Apex Hotels in Glasgow is looking for a Front Office Receptionist to deliver a warm, efficient welcome to guests, ensure safe check-in and check-out, and provide accurate information about the hotel and local area.

You will handle calls and emails, create a memorable guest experience with a smile, work as part of the Front Office team, and begin with a structured 12-week learning journey. Note: role does not meet Skilled Worker visa sponsorship.