Front Desk & Guest Experience Specialist

Leonardo-Inn-Hotel-Glasgow-West-End; Glasgow; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Special hotel room rates

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing calendar

Ongoing training programmes

Job summary

Leonardo Hotels in Glasgow’s city centre is seeking a friendly Receptionist to welcome guests, manage check-in/check-out, and provide local recommendations for a memorable stay. You will be the first hotel contact, delivering 5-star hospitality at every interaction.

The role requires excellent communication, a warm personality, and the ability to stay organised in a busy front desk environment. Training and progression opportunities are available at Leonardo Hotels.

Qualifications

• Customer-oriented, friendly and professional demeanor.
• Strong communication and interpersonal skills in a fast-paced hotel environment.
• Ability to multitask and stay organised at reception.

Responsibilities

• Greet guests with warmth and professionalism at check-in/check-out.
• Answer inquiries and provide local recommendations to guests.
• Coordinate with other hotel teams to ensure guest satisfaction.
• Maintain front desk standards and handle reservations accurately.

Skills

Guest service

Communication

Team player

Local knowledge

Job description

Leonardo Hotels in Glasgow’s city centre is seeking a friendly Receptionist to welcome guests, manage check-in/check-out, and provide local recommendations for a memorable stay. You will be the first hotel contact, delivering 5-star hospitality at every interaction.

The role requires excellent communication, a warm personality, and the ability to stay organised in a busy front desk environment. Training and progression opportunities are available at Leonardo Hotels.