Guest Experience Front Desk Specialist

Hotel Indigo Dundee; Dundee; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &

Job summary

RBH Hospitality Management in Dundee is seeking a friendly Receptionist to welcome guests, manage check-ins and provide local knowledge to elevate stays.

Be the first point of contact, ensuring a warm, efficient service in a fast-paced hotel environment. This full-time role offers opportunities to contribute to guest satisfaction and be part of a diverse team in a supportive workplace.

Qualifications

• Excellent guest interaction and communication across all channels.
• Strong attention to detail to manage reservations and requests.
• Able to multitask in a fast-paced hotel environment.

Responsibilities

• Be the first smile guests see and the friendly voice they remember.
• Handle check-ins, check-outs, and guest requests with efficiency.
• Act as the local expert for brunch spots and must-see sights.
• Coordinate with housekeeping and maintenance to ensure rooms are ready.
• Maintain a welcoming front desk environment and smooth operations.
• Surprise guests with thoughtful touches to enhance stays.

Skills

People skills

Communication

Detail oriented

Problem solving

Team player

Energetic

Job description

RBH Hospitality Management in Dundee is seeking a friendly Receptionist to welcome guests, manage check-ins and provide local knowledge to elevate stays.

Be the first point of contact, ensuring a warm, efficient service in a fast-paced hotel environment. This full-time role offers opportunities to contribute to guest satisfaction and be part of a diverse team in a supportive workplace.