Guest Experience Host — Hospitality Receptionist

Crerar Hotels Group; Nairn; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Wagestream

YuLife

Echo

Career Development

Employee recognition and reward scheme

Exclusive Discounts

Work in Breathtaking Locations

Job summary

Crerar Hotels in Scotland invites you to join our welcoming reception team. As a Receptionist, you’ll be the first point of contact, delivering high-quality service and handling guest enquiries with courtesy.

This role requires a friendly, professional presence and strong communication skills to ensure memorable guest experiences. We offer opportunities across our hotels in Scotland and the Lake District, with onboarding to CRM and booking systems, daily banking tasks, and a supportive team

Qualifications

• Friendly, efficient and motivated with a strong customer focus.

Responsibilities

• Deliver high-quality service and be the first point of contact for guests.
• Manage guest enquiries, answer calls and assist with daily banking tasks.
• Work with hotel booking and CRM systems to support guest stay experiences.

Skills

Customer service

Communication skills

Phone manners

Hospitality experience

Tools

CRM systems

Booking system

Job description

Crerar Hotels in Scotland invites you to join our welcoming reception team. As a Receptionist, you’ll be the first point of contact, delivering high-quality service and handling guest enquiries with courtesy.

This role requires a friendly, professional presence and strong communication skills to ensure memorable guest experiences. We offer opportunities across our hotels in Scotland and the Lake District, with onboarding to CRM and booking systems, daily banking tasks, and a supportive team