Guest Experience Manager - Front Desk Lead

Village Hotels; Warrington; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Free leisure club membership

30% discount on overnight stays

Up to 40% discount on food and drink

Excellent training and development

Health & Wellbeing platform

Discounts and cashback offers

Job summary

Village Hotel Club is seeking a friendly, dynamic receptionist to join our on-site team. You will be the first and last point of contact for guests, greet visitors warmly, handle inquiries and help guests enjoy a seamless stay using our latest technology.

We foster a lively, inclusive environment with opportunities for training and development across 30+ hotels nationwide. If you thrive in a fast-paced setting and love delivering memorable guest experiences, this role is for you.

Qualifications

• An infectious personality
• Initiative to solve any problem for our guests
• Ability to motivate and engage others
• Team player and ability to partner with other departments
• A passion for delivering outstanding guest service

Responsibilities

• Ensure the reception team are on point, all the time, ready to jump in to action, interact with our guests to use our latest technology and ensure they have a flawless experience.

Job description

Village Hotel Club is seeking a friendly, dynamic receptionist to join our on-site team. You will be the first and last point of contact for guests, greet visitors warmly, handle inquiries and help guests enjoy a seamless stay using our latest technology.

We foster a lively, inclusive environment with opportunities for training and development across 30+ hotels nationwide. If you thrive in a fast-paced setting and love delivering memorable guest experiences, this role is for you.