Guest Experience Host: Front Desk (Flexible Hours)

Hilton Garden Inn Stoke on Trent; Hanley; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Course sponsorship

F&B discount 30%

Refer a Friend £250Referral

Flexible working

Wagestream pay option

Life Insurance

EAP

Wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a friendly receptionist to welcome guests, manage check-ins/outs and provide local recommendations. You will coordinate with housekeeping and maintenance to ensure rooms are ready and guests feel pampered.

In a busy hotel environment, you’ll stay energetic, adapt quickly, and help colleagues across departments while delivering memorable, personal service to every guest.

Qualifications

• Experience delivering friendly guest service.
• Strong communication with guests and team.
• Able to solve problems quickly during peak times.

Responsibilities

• Be the first smile guests see and a friendly voice on check-in.
• Handle check-ins and check-outs efficiently for VIP treatment.
• Advise guests on local brunch spots, sights and activities.
• Multitask between calls, bookings and guest requests with positivity.
• Keep front desk tidy and welcoming, coordinate with housekeeping.
• Ensure requests are met and guests feel valued during stay.

Skills

Guest service

Communication

Problem solving

Job description

RBH Hospitality Management is seeking a friendly receptionist to welcome guests, manage check-ins/outs and provide local recommendations. You will coordinate with housekeeping and maintenance to ensure rooms are ready and guests feel pampered.

In a busy hotel environment, you’ll stay energetic, adapt quickly, and help colleagues across departments while delivering memorable, personal service to every guest.