Guest Experience Associate - Front Desk & F&B

Kew Green Hotels; Northampton; Remote; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Apprenticeships

Development programme

Hotel discounts

Gym access

Wellbeing support

Job summary

Kew Green Hotels is seeking a Guest Service Assistant to welcome guests and ensure memorable experiences across reception, dining, and events. You'll receive full training to work across guest-facing areas, from check-in to banqueting, developing your hospitality career in a supportive environment.

You'll build genuine relationships with guests, collaborate with a friendly team, maintain high standards, and contribute to the brand's goals.

Qualifications

• A genuine passion for people and hospitality. Experience is great, but not essential.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach. (You notice what needs to be done and make it happen!)
• Comfortable using technology, including MS Office and similar tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Skills

Communication skills

Teamwork

Proactiveness

Customer service

Tools

MS Office

Job description

Kew Green Hotels is seeking a Guest Service Assistant to welcome guests and ensure memorable experiences across reception, dining, and events. You'll receive full training to work across guest-facing areas, from check-in to banqueting, developing your hospitality career in a supportive environment.

You'll build genuine relationships with guests, collaborate with a friendly team, maintain high standards, and contribute to the brand's goals.