Guest Experience Assistant - Training & Perks

Kew Green Hotels; Catcliffe; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Discounts on hotel stays

Retail & dining discounts

Gym & leisure facilities

Wellbeing support 24/7

Apprenticeship and development

Job summary

Kew Green Hotels is seeking a Guest Service Assistant to welcome guests and support across reception, dining, and events. You will train across guest-facing areas and contribute to outstanding service in a collaborative team environment.

Experience is valuable but not essential; the role offers full training, career development programmes, and staff benefits within a hotel-focused, people-centred company.

Qualifications

• Strong communication skills and the confidence to work as part of a team.
• Comfortable using technology, including MS Office and similar tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with check-in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.
• Career development through fully funded apprenticeships and our internal development programme.

Skills

Communication

Teamwork

Tools

MS Office

Job description

Kew Green Hotels is seeking a Guest Service Assistant to welcome guests and support across reception, dining, and events. You will train across guest-facing areas and contribute to outstanding service in a collaborative team environment.

Experience is valuable but not essential; the role offers full training, career development programmes, and staff benefits within a hotel-focused, people-centred company.