Guest Experience Host at a Lively Entertainment Centre

Tenpin; United Kingdom; Remote; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Tenpin Treats – Retailer discounts and

Best Doctors

Free Bowling for family and friends

Free Food (when working 6+ hours)

Enhanced Maternity, Paternity, Adopti

Medicash

Employee Assistance Programme

Free counselling

Life assurance (2x annual salary)

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Job summary

Tenpin in the United Kingdom is seeking a Customer Service Assistant to deliver an outstanding guest experience across reception, bookings, events, and hospitality. You will collaborate with Laser Arena, Escape Rooms, karaoke, and bar teams to keep operations smooth and fun.

You will be proactive, friendly, and confident with customers, prepared to work evenings and weekends, and ready to grow with Tenpin through career development opportunities.

Qualifications

• Energetic, proactive, and able to work in a fast-paced environment.
• Exceptional customer service and strong communication.
• Fully flexible, including evenings and weekends.
• Approachable, organized, and a strong team player.

Responsibilities

• Manage reception bookings and customer enquiries.
• Host events across departments (Laser Arena, Escape Rooms, karaoke).
• Serve drinks and food, maintain cleanliness.
• Identify sales opportunities.

Skills

Fast-paced environment

Customer service

Flexible hours

Team player

Job description

Tenpin in the United Kingdom is seeking a Customer Service Assistant to deliver an outstanding guest experience across reception, bookings, events, and hospitality. You will collaborate with Laser Arena, Escape Rooms, karaoke, and bar teams to keep operations smooth and fun.

You will be proactive, friendly, and confident with customers, prepared to work evenings and weekends, and ready to grow with Tenpin through career development opportunities.