Guest Experience Host – Entertainment & Events

Tenpin; Walsall; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Retail discounts and Best Doctors

Free bowling for family and friends

Free food when working 6+ hours

Enhanced maternity, paternity, and_ad​

Medicash

Employee assistance programme

Free counselling

Life assurance (2x annual salary)

Long service awards

Recommend a friend scheme

On the spot rewards

Job summary

Tenpin in the United Kingdom is looking for a Customer Service Assistant to deliver an excellent guest experience across reception bookings, enquiries, and events.

You’ll work across departments, run the Laser Arena, host Escape Rooms, karaoke rooms, and bar service, bringing energy and a friendly, proactive approach to every shift. Tenpin values a positive attitude and provides opportunities for development.

Qualifications

• Excellent customer service and communication in fast-paced environments.
• Able to work in a team and contribute to a positive guest experience.
• Flexible to evenings and weekends to support busy periods.

Responsibilities

• Manage reception bookings and guest enquiries.
• Identify sales opportunities and host events across venues.
• Maintain cleanliness and prepare food and drinks as required.

Skills

Customer service

Communication

Team player

Attention to detail

Flexible hours

Proactive

Job description

Tenpin in the United Kingdom is looking for a Customer Service Assistant to deliver an excellent guest experience across reception bookings, enquiries, and events.

You’ll work across departments, run the Laser Arena, host Escape Rooms, karaoke rooms, and bar service, bringing energy and a friendly, proactive approach to every shift. Tenpin values a positive attitude and provides opportunities for development.