Guest Experience Host - Events, Food & Fun Center

Tenpin Ltd (part of Ten Entertainment Ltd); Wrexham; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Free Bowling for family and friends

Free Food

Health Care Cash Back (Medicash)

Job summary

Tenpin Ltd (part of Ten Entertainment Ltd) is seeking a Customer Service Assistant in the United Kingdom. You will manage reception bookings, answer enquiries, and help host exciting experiences acrossLaser Arena, Escape Room, karaoke, and more.

The role requires energy, confidence and a commitment to delivering fantastic service. You will work across departments, welcome families and groups, and contribute to a positive, high-energy environment.

Qualifications

• Determined and enthusiastic with a positive attitude.
• Excellent customer service and communication skills.
• Fully flexible, including evenings and weekends.
• Approachable, helpful, organised and a strong team player.

Responsibilities

• Manage reception bookings and enquiries.
• Identify sales opportunities and host events.
• Serve food and drinks and keep the centre clean and welcoming.
• Collaborate across departments to run activities (Laser Arena, Escape Room, karaoke).

Skills

Customer service

Communication

Flexibility

Teamwork

Attention to detail

Job description

Tenpin Ltd (part of Ten Entertainment Ltd) is seeking a Customer Service Assistant in the United Kingdom. You will manage reception bookings, answer enquiries, and help host exciting experiences acrossLaser Arena, Escape Room, karaoke, and more.

The role requires energy, confidence and a commitment to delivering fantastic service. You will work across departments, welcome families and groups, and contribute to a positive, high-energy environment.