Customer Experience Assistant - Fun Center & Events

Tenpin; Sheffield; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Retailer discounts

Best Doctors

Free bowling for family

Free meals on duty

Enhanced leave

Health cash back

Employee assistance

Free counselling

Life assurance

Long service awards

Refer a friend

Spot rewards

Job summary

Tenpin in the United Kingdom is looking for a Customer Service Assistant to deliver a memorable guest experience. You will manage reception bookings, respond to enquiries, identify sales opportunities, host events, and ensure a clean, welcoming centre.

You will interact across departments such as Laser Arena, Escape Room, karaoke, and children’s parties, contributing to a fun and lively atmosphere. Applicants must be energetic, proactive, and guest-focused.

Qualifications

• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude.
• Fully flexible, including evenings and weekends.
• Determined, enthusiastic, and able to work in a fast-paced environment.
• Approachable, helpful, organised and a strong team player, with good attention to detail.

Responsibilities

• Manage reception bookings and answer enquiries to provide an excellent customer experience.
• Identify sales opportunities and host events to drive engagement.
• Serve food and drinks and keep the centre clean, welcoming and running smoothly.
• Work across departments (Laser Arena, Escape Room, karaoke) to deliver fun experiences.

Skills

Customer service

Communication

Flexibility

Team player

Attention to detail

Job description

Tenpin in the United Kingdom is looking for a Customer Service Assistant to deliver a memorable guest experience. You will manage reception bookings, respond to enquiries, identify sales opportunities, host events, and ensure a clean, welcoming centre.

You will interact across departments such as Laser Arena, Escape Room, karaoke, and children’s parties, contributing to a fun and lively atmosphere. Applicants must be energetic, proactive, and guest-focused.