Guest Experience Champion – Entertainment Desk & Growth

Tenpin; Elmbridge; On-site; GBP 12,398,000 - 17,909,000; Full time

Benefits offered by this job

Retailer discounts

Best Doctors

Free Bowling for family and friends

Free Food (6+ hours)

Job summary

Tenpin is hiring a Customer Service Assistant to deliver outstanding guest experiences, handle bookings, and assist across amusements such as Laser Arena, Escape Rooms, karaoke, and the bar. You will be friendly, proactive and collaborative in a fast-paced family entertainment centre.

Join Tenpin to contribute to a vibrant team, enjoy great staff benefits, and develop in a dynamic environment with opportunities to engage guests of all ages.

Qualifications

• Excellent customer service skills and a friendly, helpful attitude.
• Strong communication and interpersonal skills.
• Fully flexible, including evenings and weekends.
• Able to work well in a busy, dynamic environment.

Responsibilities

• Provide an excellent customer experience by managing reception bookings and enquiries.
• Identify sales opportunities and host events throughout the centre.
• Maintain cleanliness and prepare food and drinks for guests.
• Work across departments from Laser Arena to karaoke and bar service.

Skills

Customer service

Communication

Flexible schedule

Team player

Job description

Tenpin is hiring a Customer Service Assistant to deliver outstanding guest experiences, handle bookings, and assist across amusements such as Laser Arena, Escape Rooms, karaoke, and the bar. You will be friendly, proactive and collaborative in a fast-paced family entertainment centre.

Join Tenpin to contribute to a vibrant team, enjoy great staff benefits, and develop in a dynamic environment with opportunities to engage guests of all ages.