Guest Experience Host

Village Hotels; Lancashire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hospitality organization in Lancashire seeks a Host Team Member to deliver exceptional guest experiences. In this role, you will be the first friendly face guests see and will engage actively to address their needs proactively. The ideal candidate will have a vibrant personality, strong communication skills, and a passion for hospitality. You will contribute to a fun and inclusive atmosphere, ensuring guests feel welcomed and valued. This role offers various benefits including discounts, training, and a supportive work environment.

Benefits

Complimentary Health and Wellness Membership

Discounts on overnight stays

50% discount on Food and Drink

Flexible working hours

Access to Employee Assistance Programme

Qualifications

• Strong communication skills are essential for interacting with guests.
• Ability to remember details to enhance guest experience.
• Proactive approach to problem-solving is required.

Responsibilities

• Provide a warm and vibrant welcoming experience for guests.
• Solve guest issues proactively, creating a positive environment.
• Engage with guests to ensure memorable stays.

Skills

Personality

Strong communication

Proactive problem solver

Team player

Great memory

Job description

A hospitality organization in Lancashire seeks a Host Team Member to deliver exceptional guest experiences. In this role, you will be the first friendly face guests see and will engage actively to address their needs proactively. The ideal candidate will have a vibrant personality, strong communication skills, and a passion for hospitality. You will contribute to a fun and inclusive atmosphere, ensuring guests feel welcomed and valued. This role offers various benefits including discounts, training, and a supportive work environment.