Front Desk Guest Experience Specialist

Aimbridge; Bentfield; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Industry leading training and career发展

Hotel discounts portfolio wide

Stream pay and savings

Employee assistance programme

Uncapped incentives

Sick pay

Job summary

Aimbridge Hospitality EMEA is seeking a Front Office Guest Service Assistant to deliver exceptional guest experiences at our hotels. You will greet guests, assist with check-in and check-out, handle inquiries, and provide information about local attractions to ensure a welcoming stay.

You will support colleagues across hotel operations to maintain smooth front desk workflows, manage reservations, and uphold brand standards for quality service.

Qualifications

• Excellent verbal and written communication skills.
• Strong organisational abilities to manage reservations and front desk operations.
• Attention to detail to ensure accurate bookings and guest information.
• Basic computer skills; familiarity with hotel management software (Opera/Fidelio) is a plus.

Responsibilities

• Greet guests and assist with check-in/check-out efficiently and warmly.
• Answer inquiries, handle complaints and provide information about local attractions to guests.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Tools

Opera

Fidelio

Job description

Aimbridge Hospitality EMEA is seeking a Front Office Guest Service Assistant to deliver exceptional guest experiences at our hotels. You will greet guests, assist with check-in and check-out, handle inquiries, and provide information about local attractions to ensure a welcoming stay.

You will support colleagues across hotel operations to maintain smooth front desk workflows, manage reservations, and uphold brand standards for quality service.