Front Desk & Guest Experience Specialist

Aimbridge; Greater London; Hybrid; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Training

Staff discounts

Stream access

EAP

Incentives

Sick pay

Job summary

Aimbridge Hospitality EMEA is seeking a Front Office team member to ensure a smooth check-in and check-out experience for guests, while promoting hotel services and facilities. You will act as the first and last point of contact, relay feedback to the Front Office Manager, and help maximise occupancy with up-selling and attentive service.

You will support colleagues across departments to deliver a first-class guest experience, adhere to safety regulations, and uphold Aimbridge brand standards in

Qualifications

• Communication skills with guests, colleagues and managers.
• Excellent written and spoken English for guest interactions.
• Ability to stay organised when handling reservations and check-ins.

Responsibilities

• Be the first and last point of contact for guests at the front desk.
• Assist with guest reservations, check-in and check-out, and upsell hotel services.

Skills

Communication

Organisational skills

Attention to detail

Technical skills

Tools

Opera

Fidelio

Job description

Aimbridge Hospitality EMEA is seeking a Front Office team member to ensure a smooth check-in and check-out experience for guests, while promoting hotel services and facilities. You will act as the first and last point of contact, relay feedback to the Front Office Manager, and help maximise occupancy with up-selling and attentive service.

You will support colleagues across departments to deliver a first-class guest experience, adhere to safety regulations, and uphold Aimbridge brand standards in