Guest Experience Front Desk Specialist

Oxford Belfry - Reception and Nights; Milton Common; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel and spa in Milton Common is seeking a Receptionist to deliver exceptional customer service. This role includes greeting guests, managing check-in/check-out, and addressing enquiries in a friendly manner. Ideal candidates will have previous experience in a customer-facing position and possess strong time management and conflict resolution skills. The position offers various benefits including a free health club membership, professional training support, and family discounts in the hotel chain.

Benefits

Free health club membership

Discounts across The QHotels Collection

Family & Friends discounts

Support with training & professional qualifications

Various learning & development opportunities

Employee Assistance Program

Refer a friend scheme

FREE parking

Qualifications

• Experience in a customer-facing role is required.
• Strong conflict resolution skills.
• Ability to multitask effectively in a busy environment.

Responsibilities

• Greet guests and make a strong first impression.
• Assign rooms and manage check-in/check-out processes.
• Handle guest queries and complaints professionally.

Skills

Passion for customer service

Conflict resolution experience

Ability to work under pressure

Strong time management

Organisational skills

Job description

A leading hotel and spa in Milton Common is seeking a Receptionist to deliver exceptional customer service. This role includes greeting guests, managing check-in/check-out, and addressing enquiries in a friendly manner. Ideal candidates will have previous experience in a customer-facing position and possess strong time management and conflict resolution skills. The position offers various benefits including a free health club membership, professional training support, and family discounts in the hotel chain.