Front Office Guest Experience Specialist

Interstate Europe Hotels & Resorts; Cardiff; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Hotel discounts portfolio wide

Staff rates

Up to 50% discount on F&B and spa

Stream pay and savings

Employee assistance programme

Uncapped incentives

Hotel gym facilities

Free staff parking

Job summary

Aimbridge Hospitality operates a Front Office team focused on delivering a seamless guest experience at check-in and check-out, while maximizing occupancy and upselling hotel services. You will keep the Front Office Manager informed of guest feedback and collaborate across departments to uphold our standards.

The role requires strong communication, organisational skills, and attention to detail, with basic IT and hotel software familiarity (Opera/Fidelio) as a plus.

Qualifications

• Excellent verbal and written communication with guests and colleagues.
• Manage guest reservations and front desk operations.
• Detail-oriented to ensure accurate bookings and guest data.
• Proficiency with Microsoft Office; familiarity with hotel management software such as Opera or Fidelio is a plus.

Responsibilities

• Greet and assist guests at check-in and check-out to ensure a smooth process.
• Coordinate with Front Office Manager on guest feedback and occupancy.
• Support colleagues across departments to maintain a first-class guest experience.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Tools

Opera PMS

Fidelio

Job description

Aimbridge Hospitality operates a Front Office team focused on delivering a seamless guest experience at check-in and check-out, while maximizing occupancy and upselling hotel services. You will keep the Front Office Manager informed of guest feedback and collaborate across departments to uphold our standards.

The role requires strong communication, organisational skills, and attention to detail, with basic IT and hotel software familiarity (Opera/Fidelio) as a plus.