Guest Experience Front Desk Specialist

Ibis Styles Glasgow Central; Glasgow; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Course Sponsorship

30% F&B discount

Refer a Friend scheme

Flexible working

Wagestream pay

Life Insurance

Employee Assistance Programme

Wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a polished receptionist for our Glasgow hotel. You will greet guests, manage check-ins and check-outs, and act as the local expert for brunch spots, attractions, and must-see sights. A positive, proactive attitude will help you excel in a fast-paced environment.

Join a diverse, people-first culture with benefits and flexible working arrangements. Responsibilities include coordinating with housekeeping, delivering memorable service, and maintaining a

Qualifications

• Be a people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
• A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
• High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.

Responsibilities

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay.
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

Skills

People skills

Excellent communication

Detail oriented

Problem solving

Team player

Energetic

Job description

RBH Hospitality Management is seeking a polished receptionist for our Glasgow hotel. You will greet guests, manage check-ins and check-outs, and act as the local expert for brunch spots, attractions, and must-see sights. A positive, proactive attitude will help you excel in a fast-paced environment.

Join a diverse, people-first culture with benefits and flexible working arrangements. Responsibilities include coordinating with housekeeping, delivering memorable service, and maintaining a