Guest Experience Concierge - Front Desk & VIP Service

RBH; Scotland; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday leave

Maternity/Adoption/Shared parental_lea

Course Sponsorship

30% F&B discount

Refer a Friend £250

Flexible working

Wagestream

Life Insurance

Employee Assistance

Wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a personable Receptionist for our Hotel Indigo and Staybridge Suites properties in Scotland. You will greet guests, manage check-ins, and help create memorable stays in our boutique-style city hotels.

Join a diverse, hospitality-first team with benefits, flexible working, and opportunities to grow within RBH's renowned portfolio of hotels across the region.

Qualifications

• Be a people person with a knack for creating memorable guest experiences.
• Great communication skills, handling guest inquiries and coordinating with the team.
• Detail-focused and organised to ensure reservations and check-outs run smoothly.
• A quick thinker who solves problems and keeps operations running even when busy.
• Team player with a flexible, can-do attitude across departments.

Responsibilities

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

Skills

People skills

Communication

Detail oriented

Team player

Adaptable

Job description

RBH Hospitality Management is seeking a personable Receptionist for our Hotel Indigo and Staybridge Suites properties in Scotland. You will greet guests, manage check-ins, and help create memorable stays in our boutique-style city hotels.

Join a diverse, hospitality-first team with benefits, flexible working, and opportunities to grow within RBH's renowned portfolio of hotels across the region.