Guest Experience Concierge | Flexible Hours & Free Meals

Ac Hotel By Marriott Glasgow; Glasgow; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday leave

Enhanced maternity leave

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend £250 per referral

Job summary

RBH Hospitality Management is seeking a friendly Receptionist for AC Hotel Glasgow, a modern urban retreat in Glasgow. You will greet guests, manage check-ins/outs, and provide local recommendations to enhance every stay.

Join a diverse, people-first team with generous benefits and flexible working arrangements. The role offers lively days in a premium hotel setting with Marriott standards and local hospitality flair.

Qualifications

• A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
• A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
• High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.

Responsibilities

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

Skills

People skills

Communication

Attention to detail

Problem solving

Team player

High energy

Job description

RBH Hospitality Management is seeking a friendly Receptionist for AC Hotel Glasgow, a modern urban retreat in Glasgow. You will greet guests, manage check-ins/outs, and provide local recommendations to enhance every stay.

Join a diverse, people-first team with generous benefits and flexible working arrangements. The role offers lively days in a premium hotel setting with Marriott standards and local hospitality flair.