Guest Experience & Events Assistant

Kew Green Hotels; United Kingdom; Remote; GBP 12,000 - 17,000; Full time

Job summary

Kew Green Hotels is seeking Guest Service Assistants to be at the heart of the guest experience in our Newton-le-Willows location. You’ll be trained to work across all guest-facing areas, from reception to food and beverage, making this the perfect start to a hospitality career.

This role reports to the Guest Service Manager and offers the chance to build genuine relationships with guests, maintain high presentation standards, and help meet brand standards and company goals with outstanding

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work as part of a team and adapt to varying tasks.
• Proactive approach: notice what needs doing and act on it.
• Comfortable using technology, including MS Office and similar tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests and tailor your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service each shift.
• Represent our values and culture with guest experience at the centre of everything you do.

Skills

Communication skills

Teamwork

Proactive

Tech-savvy

Tools

MS Office

Job description

Kew Green Hotels is seeking Guest Service Assistants to be at the heart of the guest experience in our Newton-le-Willows location. You’ll be trained to work across all guest-facing areas, from reception to food and beverage, making this the perfect start to a hospitality career.

This role reports to the Guest Service Manager and offers the chance to build genuine relationships with guests, maintain high presentation standards, and help meet brand standards and company goals with outstanding