Guest Experience Concierge — Premium Workplace

Mitie Group; City of Edinburgh; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance benefits

Choices benefits platform

MiDeals discounts

Cycle-to-work scheme

Life cover

Job summary

Mitie Signature is seeking a proactive Workplace Concierge who will be the face of the building, delivering exceptional, professional service to colleagues, visitors and clients. You’ll manage reception, assist with queries, and help ensure a seamless, welcoming environment.

You’ll bring strong communication skills, high organization, and the ability to multitask in a fast-paced setting. Training in First Aid or SIA licensing may be required to enhance safety across the site.

Qualifications

• Experience in customer service, reception, front-of-house or hospitality environments.
• Strong communication and interpersonal skills.
• Professional and confident presence.
• Highly organised with strong time management skills.
• Ability to prioritise and manage multiple tasks effectively.
• Comfortable working independently and as part of a team.
• Strong attention to detail.
• Computer literate in Microsoft Office (Outlook, Word, Excel).
• Experience with visitor systems and AV support (desirable).
• Willingness to undertake training such as First Aid or SIA licence if required.

Responsibilities

• Deliver warm, confident and engaging welcomes to all visitors, colleagues and guests.
• Act as the first point of contact for workplace queries, providing professional guidance and support.
• Create positive and memorable experiences for everyone entering the workplace.
• Build strong relationships with colleagues, stakeholders and regular visitors.
• Provide concierge-style support including travel, hotel and local recommendations when required.
• Manage visitor flow to ensure efficient and seamless arrivals and departures.
• Handle queries, feedback or complaints professionally, resolving issues quickly or escalating appropriately.

Skills

Customer service

Communication

Professional presence

Time management

Independent worker

Attention to detail

MS Office

Visitor systems

AV support (desirable)

First Aid training (optional)

SIA licence (optional)

Tools

Microsoft Office

Visitor management systems

AV equipment

Job description

Mitie Signature is seeking a proactive Workplace Concierge who will be the face of the building, delivering exceptional, professional service to colleagues, visitors and clients. You’ll manage reception, assist with queries, and help ensure a seamless, welcoming environment.

You’ll bring strong communication skills, high organization, and the ability to multitask in a fast-paced setting. Training in First Aid or SIA licensing may be required to enhance safety across the site.