Corporate Receptionist

Mitie Group; Southampton; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

Career progression

SIA licence training (where required)

Job summary

Mitie Group is seeking a Corporate Receptionist to be the face of the workplace, delivering hospitality-inspired service and seamless visitor experiences in a corporate environment.

You will welcome visitors, manage registrations, support meeting rooms, and collaborate with facilities teams to ensure exceptional service every day.

Qualifications

• Warm, professional welcome to visitors and colleagues.
• Manage registrations, passes, and check-in/out processes.
• Good communication and proactive service in a front-of-house role.

Responsibilities

• Provide a warm welcome to visitors, clients, and colleagues.
• Manage visitor registrations, access passes and check-in/out.
• Support meeting room operations and guest journeys.
• Respond to workplace queries with excellent customer service.
• Maintain reception, meeting rooms and spaces to high standards.
• Collaborate with facilities and guest services teams.

Skills

Communication skills

Interpersonal skills

Professional presentation

Organisational skills

Customer service

Multitasking

Problem solving

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Word

Visitor management systems

Job description

Are you passionate about delivering exceptional customer service and creating memorable experiences? We are looking for a enthusiastic professional, personable, and service-driven Corporate Receptionist to be the face of a prestigious corporate workplace. Combining the warmth of five-star hospitality with the professionalism of a modern business environment, you will play a key role in creating a welcoming, engaging, and seamless experience for visitors, clients, and colleagues. This is a dynamic, people-focused role where no two days are the same. You'll be highly visible within the workplace, building relationships, supporting workplace operations, and delivering outstanding service at every opportunity. What You'll Be Doing

• Providing a warm and professional welcome to all visitors, colleagues, and contractors.
• Managing visitor registrations, access passes, and check-in/check-out processes.
• Creating exceptional first impressions and ensuring a seamless visitor experience.
• Supporting meeting room operations, workplace events, and visitor journeys.
• Responding to workplace queries and providing excellent customer service.
• Maintaining reception, meeting rooms, and communal spaces to the highest standards.
• Support health, safety, security and emergency procedures
• Acting as an ambassador for the workplace and delivering a hospitality-led experience every day.
• Build strong relationships with colleagues and visitors, delivering a "How Can I Help?" service approach
• Work collaboratively with workplace, facilities and guest services teams to ensure seamless service delivery
• Experience in reception, hospitality, customer service, retail or another customer-facing role.
• A genuine passion for delivering exceptional service.
• Excellent communication and interpersonal skills.
• Professional presentation with strong attention to detail.
• A proactive, positive, and solution-focused approach.
• Strong organisational skills and confidence managing multiple priorities.
• Good working knowledge of Microsoft Outlook, Teams, and Word.
• Experience using visitor management or room booking systems would be an advantage.
• An SIA licence is preferred, however full training and support to obtain an SIA licence will be provided for the right candidate.
• Competitive salary and benefits package.
• Comprehensive training and development opportunities.
• SIA licence training and support (where required).
• Career progression opportunities within Workplace Experience, Guest Services, Facilities Management, and Operations.
• The opportunity to work in a professional environment where service excellence is valued and recognised.