Front Desk Specialist - Warm Welcome, Seamless Visitor Experience

Mitie Group plc.; Greater London; On-site; GBP 12,000 - 18,000; Full time

Job summary

Mitie Group plc. is seeking a professional receptionist to manage front-of-house duties at a corporate site in London. You will greet visitors, manage the guest journey, and ensure efficient check-in, pass issuance and routing to hosts.

The role requires confident use of Outlook and Teams and a proactive, service-minded approach. You will respond to the Reception Inbox, monitor site communications, and support meeting room bookings while adhering to health, safety and company procedures.

Qualifications

• Experience in hospitality or corporate reception.
• Ability to greet visitors warmly and efficiently.
• Strong communication and time-management skills.
• Proficient with Outlook and Teams.

Responsibilities

• Own the guest journey from arrival to departure, ensuring a seamless experience.
• Confidently interact via telephone and use workplace tech such as Outlook and Teams.
• Check identities of attendees and issue passes following site procedures.
• Respond to the Reception Inbox promptly and professionally.
• Record and relay site messages and maintain alert on H&S concerns.
• Support booking of meeting rooms and maintain a quality reception area.
• Attend required training and complete competency development as directed by management.

Skills

Hospitality experience

Customer service

Communication skills

Multilingual

Tools

Outlook

Teams

Job description

Mitie Group plc. is seeking a professional receptionist to manage front-of-house duties at a corporate site in London. You will greet visitors, manage the guest journey, and ensure efficient check-in, pass issuance and routing to hosts.

The role requires confident use of Outlook and Teams and a proactive, service-minded approach. You will respond to the Reception Inbox, monitor site communications, and support meeting room bookings while adhering to health, safety and company procedures.