Guest Services Host: Workplace Experience & Events

Mitie Group plc.; Exeter; On-site; GBP 21,000 - 27,000; Full time

Job summary

Mitie Group plc. is seeking a Workplace Host to support leadership in delivering contractual service requirements and a memorable workplace experience across guest services and facilities. You will handle front-of-house, concierge, event support, administration and operational tasks with a warm, professional approach.

The role requires adaptability, proactive ownership of duties and a commitment to client service standards, including safety and compliance responsibilities across sites.

Qualifications

• Excellent verbal, written and interpersonal communication skills.
• A genuine passion for delivering service excellence and creating memorable workplace experiences.
• A confident, approachable and professional style, with strong personal presentation and attention to detail.
• The ability to stay organised, calm and positive in a fast-paced, varied and changing environment.
• Experience using visitor, workspace or workplace management systems such as Condeco, ProxyClick or similar would be advantageous.
• Confidence using workplace technology, including tablets, radios, headsets and digital communication tools.
• A proactive approach to identifying issues, taking initiative and implementing practical solutions.
• Accountability, adaptability and a strong sense of ownership in everything you do.
• Willingness to obtain an SIA licence and/or First Aid certificate if required for specific client, site or operational requirements, with any required training or certification funded in line with company policy.

Responsibilities

• Act as a confident, professional and welcoming first point of contact, delivering a high-quality hospitality experience.
• Operate with a proactive “How can I help?” mindset, anticipating the needs of visitors, colleagues and clients and offering attentive, personalised support.
• Build strong relationships with clients, stakeholders, visitors, colleagues and service partners to support a seamless workplace experience.
• Manage visitor enquiries, registrations, access requests, deliveries and correspondence professionally and efficiently, adapting to local site processes.
• Host, escort and support a variety of visitors, colleagues, contractors and VIPs, ensuring each journey through the workplace feels welcoming, professional and well managed.
• Support VIP arrivals, executive visits and high-profile meetings, ensuring arrivals, departures and visitor flow are well managed and consistently polished.
• Act as a visible and accessible ambassador for Guest Services, Workplace Experience and Facilities, representing Mitie and client standards with pride.
• Provide front-of-house, workplace, concierge, administration and operational support as required.
• Use visitor management, workspace, access, helpdesk and workplace systems accurately, ensuring records, audit trails and service requests remain up to date.
• Support meeting room setups, workplace events, hospitality requests, catering coordination and executive or VIP visits in line with client requirements.
• Conduct regular floor walks, workplace inspections, meeting room checks and service audits, identifying issues and logging work orders through to completion.
• Provide first-line support for meeting room technology, Audio Visual queries, switchboard operations, telephone enquiries, shared mailboxes and helpdesk requests.
• Maintain communal, meeting, collaboration and event spaces so they remain tidy, presentable, functional and ready for colleagues, visitors and clients.
• Support mailroom services, deliveries, collections, workplace signage, supplies, stationery, peripheral equipment and general workplace administration where required.
• Liaise with on-site teams, contractors, service providers and site leadership to ensure customer enquiries are resolved or escalated within agreed service levels.
• Provide flexible support across agreed locations, including nearby sites where operational requirements or client priorities require it.
• Support the wider Workplace Experience, Guest Services and Facilities teams with reasonable management requests and additional responsibilities as required.

Skills

Verbal and written communication

Service excellence

Professional presentation

Organisation & calm under pressure

Visitor/workplace management systems

Workplace technology use

Issue identification & problem solving

Ownership & accountability

SIA/First Aid readiness

Tools

Condeco

ProxyClick

Outlook

Teams

Word

Job description

Mitie Group plc. is seeking a Workplace Host to support leadership in delivering contractual service requirements and a memorable workplace experience across guest services and facilities. You will handle front-of-house, concierge, event support, administration and operational tasks with a warm, professional approach.

The role requires adaptability, proactive ownership of duties and a commitment to client service standards, including safety and compliance responsibilities across sites.