Workplace Experience Concierge

CBRE; Colchester; On-site; GBP 22,000 - 32,000; Full time

Job summary

CBRE is seeking a Workplace Experience Associate to deliver world-class customer service to employees and guests in a designated building. You will be the first point of contact, greet visitors, issue passes, and escort guests according to security procedures.

The role includes answering calls, coordinating events, coordinating maintenance, and supporting the team with supplies and meeting logistics. You will help maintain brand standards and contribute to a safe, welcoming environment.

Qualifications

• Comprehensive understanding of processes and procedures within own job function.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Advanced organisational skills with an inquisitive mindset.

Responsibilities

• First point of contact for all visitors and employees entering the building; greet them professionally and issue passes.
• Answer incoming calls professionally and coordinate information or directions as needed.
• Prepare and present information to groups; create presentations for various-sized audiences.
• Arrange recreational, dining, and business activities as requested by clients.
• Oversee and coordinate facilities maintenance requests and liaise with vendors.
• Address inquiries and resolve issues in a customer-focused manner.
• Support team with office supplies, meeting coordination, and equipment care.
• Ensure materials comply with brand guidelines and review client materials.
• Follow security and emergency procedures and report incidents to management.
• Deliver new hire orientation, training, and coaching as required.
• Gather data to identify problems and suggest process improvements.
• Communicate clearly and concisely about complex topics to different stakeholders.

Skills

MS Office

Advanced organisational skills

Problem solving

Job description

CBRE is seeking a Workplace Experience Associate to deliver world-class customer service to employees and guests in a designated building. You will be the first point of contact, greet visitors, issue passes, and escort guests according to security procedures.

The role includes answering calls, coordinating events, coordinating maintenance, and supporting the team with supplies and meeting logistics. You will help maintain brand standards and contribute to a safe, welcoming environment.