Workplace Experience Concierge

Mitie Group; City of Edinburgh; On-site; GBP 12,000 - 18,000; Full time

Job summary

Mitie Signature in Edinburgh is seeking a proactive Workplace Concierge to welcome visitors, support colleagues and maintain a smooth, professional workplace every day. You will be the friendly face at reception, manage visitor flow, provide travel and local recommendations, handle queries and escalate issues as needed, and uphold standards, SOPs and KPIs.

Experience in hospitality or front‑of‑house is helpful, and willingness to train on First Aid or SIA duties is valued.

Qualifications

• Experience in customer service, reception, front-of-house or hospitality environments.
• Strong communication and interpersonal skills.
• Professional and confident presence.
• Highly organised with strong time management skills.
• Ability to prioritise and manage multiple tasks effectively.
• Comfortable working independently and as part of a team.
• Strong attention to detail.
• Computer literate in Microsoft Office (Outlook, Word, Excel).
• Experience with visitor systems and AV support (desirable).
• Willingness to undertake training such as First Aid or SIA licence if required.

Responsibilities

• Deliver warm, confident welcomes to all visitors, colleagues and guests.
• Act as first point of contact for workplace queries, providing professional guidance and support.
• Create positive and memorable experiences for everyone entering the workplace.
• Build strong relationships with colleagues, stakeholders and regular visitors.
• Provide concierge-style support including travel, hotel and local recommendations when required.
• Manage visitor flow to ensure efficient and seamless arrivals and departures.
• Handle queries, feedback or complaints professionally, resolving issues quickly or escalating appropriately.
• Deliver services in line with company standards, SOPs, SLAs and KPIs.
• Support audits and compliance activities to maintain high service standards.
• Maintain professional reception and workplace areas.
• Liaise with service providers and contractors to ensure smooth delivery of services.
• Support internal events and meetings with front-of-house support.
• Attend service line meetings to promote collaboration and a “One Mitie” approach.
• Identify opportunities to improve workplace services and customer experience.
• Maintain awareness of contract changes, innovations and projects that impact the workplace environment.

Skills

Customer service

Reception

Communication

Time management

Organization

Teamwork

Attention to detail

MS Office

Visitor systems

First Aid

SIA licence

Tools

AV equipment

Job description

Mitie Signature in Edinburgh is seeking a proactive Workplace Concierge to welcome visitors, support colleagues and maintain a smooth, professional workplace every day. You will be the friendly face at reception, manage visitor flow, provide travel and local recommendations, handle queries and escalate issues as needed, and uphold standards, SOPs and KPIs.

Experience in hospitality or front‑of‑house is helpful, and willingness to train on First Aid or SIA duties is valued.