Workplace Host

Mitie Group; City of Edinburgh; On-site; GBP 12,000 - 18,000; Full time

Job summary

Mitie Signature in Edinburgh is seeking a proactive Workplace Concierge to welcome visitors, support colleagues and maintain a smooth, professional workplace every day. You will be the friendly face at reception, manage visitor flow, provide travel and local recommendations, handle queries and escalate issues as needed, and uphold standards, SOPs and KPIs.

Experience in hospitality or front‑of‑house is helpful, and willingness to train on First Aid or SIA duties is valued.

Qualifications

• Experience in customer service, reception, front-of-house or hospitality environments.
• Strong communication and interpersonal skills.
• Professional and confident presence.
• Highly organised with strong time management skills.
• Ability to prioritise and manage multiple tasks effectively.
• Comfortable working independently and as part of a team.
• Strong attention to detail.
• Computer literate in Microsoft Office (Outlook, Word, Excel).
• Experience with visitor systems and AV support (desirable).
• Willingness to undertake training such as First Aid or SIA licence if required.

Responsibilities

• Deliver warm, confident welcomes to all visitors, colleagues and guests.
• Act as first point of contact for workplace queries, providing professional guidance and support.
• Create positive and memorable experiences for everyone entering the workplace.
• Build strong relationships with colleagues, stakeholders and regular visitors.
• Provide concierge-style support including travel, hotel and local recommendations when required.
• Manage visitor flow to ensure efficient and seamless arrivals and departures.
• Handle queries, feedback or complaints professionally, resolving issues quickly or escalating appropriately.
• Deliver services in line with company standards, SOPs, SLAs and KPIs.
• Support audits and compliance activities to maintain high service standards.
• Maintain professional reception and workplace areas.
• Liaise with service providers and contractors to ensure smooth delivery of services.
• Support internal events and meetings with front-of-house support.
• Attend service line meetings to promote collaboration and a “One Mitie” approach.
• Identify opportunities to improve workplace services and customer experience.
• Maintain awareness of contract changes, innovations and projects that impact the workplace environment.

Skills

Customer service

Reception

Communication

Time management

Organization

Teamwork

Attention to detail

MS Office

Visitor systems

First Aid

SIA licence

Tools

AV equipment

Job description

At Mitie Signature, we don't just manage workplaces, we create environments where people thrive.

Our expertise, care, technology and insight enable our customers to be exceptional every day. As part of the Signature team, you will play a key role in shaping the daily experience of everyone who enters the workplace.

As a Workplace Concierge, you are the face of the building, a confident, approachable and highly visible ambassador who delivers outstanding customer service while creating positive, seamless and memorable experiences for colleagues, visitors and clients.

You set the tone.

You raise the standard.

You deliver the exceptional, every day.

Role Purpose

The Workplace Concierge is responsible for delivering an exceptional workplace experience by providing professional, proactive and engaging support to colleagues, visitors and clients.

Working as part of the Mitie Signature team, you will ensure all workplace activities, visitor services and operational processes are delivered efficiently, professionally and to the highest standard.

From the first welcome to the final farewell, you ensure every interaction reflects professionalism, care and attention to detail.

Key Responsibilities:

Creating Exceptional Experiences

• Deliver warm, confident and engaging welcomes to all visitors, colleagues and guests.
• Act as the first point of contact for workplace queries, providing professional guidance and support.
• Create positive and memorable experiences for everyone entering the workplace.
• Build strong relationships with colleagues, stakeholders and regular visitors.
• Provide concierge-style support including travel, hotel and local recommendations when required.
• Manage visitor flow to ensure efficient and seamless arrivals and departures.
• Handle queries, feedback or complaints professionally, resolving issues quickly or escalating appropriately.

You are the trusted “go-to” person who ensures people feel welcomed, supported and valued.

Driving Service Excellence

• Deliver services in line with company standards, SOPs, SLAs and KPIs.
• Challenge service delivery when standards fall below expectations.
• Maintain a strong understanding of contractual requirements and service expectations.
• Actively seek customer feedback and support continuous improvement initiatives.
• Support audits and compliance activities to maintain high service standards.

You take pride in delivering service that consistently exceeds expectations.

Workplace Operations

• Support front-of-house operations and wider workplace services when required.
• Manage visitor registration systems and provide guidance to users.
• Ensure reception and workplace areas are professional, organised and presentation-ready.
• Liaise with service providers and contractors to ensure smooth delivery of services.
• Support internal events and meetings by providing operational front-of-house support.
• Maintain knowledge of on-site services to guide and support colleagues and visitors effectively.
• Attend service line meetings to promote collaboration and a “One Mitie” approach.

Operational excellence ensures a seamless workplace experience.

Client & Stakeholder Relationships

• Build positive relationships with key stakeholders and workplace users.
• Maintain awareness of client values, priorities and objectives.
• Contribute to maintaining a positive client perception and long-term partnership.
• Actively support collaboration across service lines to deliver integrated services.

Innovation & Continuous Improvement

• Identify opportunities to improve workplace services and customer experience.
• Contribute ideas that support contract development and service innovation.
• Maintain awareness of contract changes, innovations and projects that impact the workplace environment.

Safety, Compliance & Wellbeing

• Work safely at all times in line with Signature QHSE policies and procedures.
• Report near misses, incidents or risks immediately.
• Challenge behaviours that fall below safety expectations.
• Support emergency evacuation procedures and assist with PEEPs when required.
• Ensure compliance with health, safety and wellbeing standards.
• Use equipment and PPE appropriately.
• Raise training or safety concerns with their manager.

Information Security

• Identify and report potential information security risks.
• Ensure compliance with Signature information security policies and procedures.
• Report actual or suspected security incidents promptly.

Who will thrive in this role?

We're looking for someone who brings energy, professionalism and pride to everything they do. You may come from hospitality, corporate reception, retail, aviation or another fast-paced customer service environment.

What matters most is your passion for creating positive experiences.

Experience & Skills

• Experience in customer service, reception, front-of-house or hospitality environments.
• Strong communication and interpersonal skills.
• Professional and confident presence.
• Highly organised with strong time management skills.
• Ability to prioritise and manage multiple tasks effectively.
• Comfortable working independently and as part of a team.
• Strong attention to detail.
• Computer literate in Microsoft Office (Outlook, Word, Excel).
• Experience with visitor systems and AV support (desirable).
• Willingness to undertake training such as First Aid or SIA licence if required.

Living the Mitie Values

o Trustworthy - We lead with integrity. We do what we say we will. We create confidence through consistency.

o Helpful - We go beyond expectations. We collaborate. We make a positive difference, every interaction, every time.

o Spirited - We bring energy, pride and passion to our work. We celebrate success and lift each other up.

o Pioneering - We embrace innovation. We seek smarter ways of working. We continuously evolve to stay exceptional.

Why Join Mitie?

At Signature, you’re not just stepping into a role you’re stepping into a workplace where you can thrive, grow and make a visible impact every single day. This is an opportunity to be part of a premium, people-focused environment where service excellence truly matters. We dont just manage workplaces, we transform them.

Be the Face of an Exceptional Workplace - You will play a pivotal role in shaping first impressions and daily experiences for senior leaders, colleagues and VIP guests. Your presence, energy and professionalism will genuinely influence how people feel when they walk through the doors.

Grow Your Career with a Market Leader - Signature is a trusted, industry-leading organisation with real opportunities for progression. We actively support learning, development and career advancement across service lines and leadership pathways.

Be Part of One Mitie - Collaboration is at the heart of what we do. You’ll work alongside high-performing teams across Workplace Experience, facilities, IT, cleaning and security. All united by a shared commitment to excellence.

Make Your Mark - We encourage fresh thinking and welcome ideas that enhance service delivery. Your voice matters. Your ideas can shape how we evolve and improve.

Work in a Culture of Recognition - We celebrate success. We say thank you. We recognise effort and dedication. Your contribution won’t go unnoticed.

Be Proud of Where You Work - Signature is built on integrity, diversity, innovation and care. We are committed to creating safe, inclusive environments where everyone feels respected and valued.

Why this role matters

The Workplace Lead shapes the daily rhythm and reputation of the workplace.

You influence standards.

You inspire confidence.

You empower teams.

You ensure every arrival, interaction and departure reflects excellence.

And you do it with professionalism, pride and purpose.