Guest Experience Concierge – Corporate Reception

Mitie Group plc.; Manchester; Presencial; GBP 23.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave plus bank hols

Competitive salary

Full training and development opps

Employee benefits package

Descripción de la vacante

Mitie Group plc. is seeking a proactive Customer Liaison Representative for Circle Square in Manchester to deliver a warm welcome and exceptional visitor support in a fast-paced corporate environment.

You will manage reception, visitor registration, access passes, bookings of desks and meeting rooms, and respond to enquiries by phone, email, or in person, maintaining a high standard of facilities and service.

Formación

• Experience in customer service, reception, hospitality, or front-of-house.
• Excellent communication and interpersonal skills.
• Strong organisation and time-management abilities.
• Ability to prioritise tasks and manage multiple responsibilities.
• Proficiency with Microsoft Office.
• Professional, approachable, and customer-focused demeanor.
• Ability to work independently and as part of a team.
• High attention to detail and commitment to service excellence.

Responsabilidades

• Deliver a professional and welcoming reception service to all visitors and colleagues.
• Manage visitor registration, access control, passes, and guest Wi-Fi.
• Coordinate desk, meeting room, and workspace bookings.
• Respond to enquiries via telephone, email, and face-to-face interactions.
• Maintain meeting rooms, workspaces, and communal areas to a high standard.
• Support facilities management activities, including reporting maintenance, security, and IT issues.
• Conduct routine building, workspace, and equipment checks.
• Assist with contractor management, inductions, and visitor escorts where required.
• Manage incoming deliveries, post, and courier services.
• Support hospitality and catering requirements across the site.
• Maintain office supplies, kitchen areas, and workplace consumables.
• Assist with administrative tasks, document management, and record keeping.
• Act as a Fire Marshal and First Aider following appropriate training.
• Contribute to continuous improvement initiatives and operational excellence.

Conocimientos

Reception

Customer service

Communication skills

Teamwork

IT skills

Attention to detail

Organisational skills

Descripción del empleo

Mitie Group plc. is seeking a proactive Customer Liaison Representative for Circle Square in Manchester to deliver a warm welcome and exceptional visitor support in a fast-paced corporate environment.

You will manage reception, visitor registration, access passes, bookings of desks and meeting rooms, and respond to enquiries by phone, email, or in person, maintaining a high standard of facilities and service.