Guest Experience Concierge - Front Desk

Citadines Holborn-Covent Garden London; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Travel allowance

PERKBOX subscription

Employee Assistance Programme

Refer a Friend bonus

Staff incentives

Relocation accommodation

Job summary

Citadines Holborn Covent Garden London is seeking a confident Receptionist to join our Front Office Team. Our properties operate 24/7 with early and late shifts, and night shifts occasionally required. You will welcome guests, handle requests and ensure smooth handovers between shifts.

We value guest engagement, quick IT system adaptivity, and strong English communication. A second language is advantageous, and genuine career opportunities within our business are offered.

Qualifications

• Excellent guest engagement skills.
• Ability to bring the guest experience to life throughout the hotel.
• Willingness to learn and work with IT systems quickly.
• Ability to communicate and organise yourself in line with different guest expectations.
• A good command of English is essential; a second language is advantageous.

Responsibilities

• Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc.
• Taking initiative in accommodating the customers’ needs in a resourceful manner.
• Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice.
• Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.

Skills

Guest engagement

IT systems

Communication

English language

Job description

Citadines Holborn Covent Garden London is seeking a confident Receptionist to join our Front Office Team. Our properties operate 24/7 with early and late shifts, and night shifts occasionally required. You will welcome guests, handle requests and ensure smooth handovers between shifts.

We value guest engagement, quick IT system adaptivity, and strong English communication. A second language is advantageous, and genuine career opportunities within our business are offered.