Guest Experience Concierge — Front Desk

The Cumberland; Greater London; Vor Ort; GBP 15.000 - 22.000; Vollzeit

Benefits dieser Stelle

Staff areas

Pension

Healthcare

Career development via Academy

Wage access before payday

Discounts & Perks

Refer a Friend bonus

Interest-free loans

Zusammenfassung

The Cumberland Hotel in London is seeking a friendly Hotel Receptionist to welcome guests and manage the front desk with warmth and efficiency. You’ll be the face of the property, ensuring a seamless check-in and a memorable stay.

Flexibility is key, with hourly pay of £13.50 plus commissions. You’ll join a vibrant team in a landmark location near Hyde Park, benefiting from staff facilities, pension and healthcare, and opportunities for career development.

Qualifikationen

• Excellent guest-service mindset with a friendly, welcoming demeanor.
• Ability to stay calm under pressure in busy reception areas.
• Strong attention to detail and proactive guest care.
• Willingness to work a flexible shift pattern.

Aufgaben

• Greet guests at the reception and manage check-in/check-out efficiently.
• Address guest queries and resolve issues with a proactive, friendly approach.
• Collaborate with the front-of-house team to deliver personalised service.
• Work five days out of seven on a rotating early/late shift.

Kenntnisse

Guest service

Calm under pressure

Friendly demeanor

Attention to detail

Flexible scheduling

Jobbeschreibung

The Cumberland Hotel in London is seeking a friendly Hotel Receptionist to welcome guests and manage the front desk with warmth and efficiency. You’ll be the face of the property, ensuring a seamless check-in and a memorable stay.

Flexibility is key, with hourly pay of £13.50 plus commissions. You’ll join a vibrant team in a landmark location near Hyde Park, benefiting from staff facilities, pension and healthcare, and opportunities for career development.