Guest Experience Concierge — Front Desk

LGH Hotels Management Limited; Greater London; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Free meals on duty

Free parking

Employee discounts on hotel rates

IHG employee room benefit programme

Job summary

LGH Hotels Management Limited is looking for a friendly Hotel Receptionist to join our Front Office team at Holiday Inn London - Regent’s Park. You will be the first point of contact for guests, delivering a warm welcome, smooth check-in/out and attentive support to ensure memorable experiences.

You will confidently handle guest enquiries, reservations and calls, sharing helpful information about the hotel and local area, while maintaining calm and professional service in a fast-paced

Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth and friendly check-in and check-out experience
• Support guests throughout their stay by responding to queries and requests with care and efficiency
• Handle incoming phone calls, emails and reservations accurately and confidently
• Provide clear information about the hotel, its facilities and the local area
• Work closely with colleagues across the hotel to support a seamless guest experience

Job description

LGH Hotels Management Limited is looking for a friendly Hotel Receptionist to join our Front Office team at Holiday Inn London - Regent’s Park. You will be the first point of contact for guests, delivering a warm welcome, smooth check-in/out and attentive support to ensure memorable experiences.

You will confidently handle guest enquiries, reservations and calls, sharing helpful information about the hotel and local area, while maintaining calm and professional service in a fast-paced