Senior Receptionist - Guest Experience Lead

Citadines South Kensington London; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Travel allowance

Perkbox benefits

Employee assistance programme

Refer a Friend bonus

Staff events

Job summary

Citadines South Kensington is seeking a confident Senior Receptionist to join our Front Office Team in London. The role operates on a 24/7 basis with early, late and occasional night shifts, reporting to the Assistant Residence Manager to deliver memorable city experiences for guests.

You will supervise the Front Office Team, ensure a warm welcome and personalised guest departures, and take initiative to meet guest needs while maintaining corporate standards.

Qualifications

• At least one year experience in a similar role is essential.
• Excellent guest engagement skills.
• Ability to bring the guest experience to life throughout the hotel.
• Willingness to learn and work with IT systems quickly.
• Ability to communicate and organise yourself in line with different guest expectations.
• A good command of English is essential, a second language is advantageous.

Responsibilities

• Supervising the day-to-day work of the Front Office Team, from customer service to administration.
• Ensuring that the team offers a warm welcome and departure experience to our guests, personalising their needs and plans.
• Taking initiative in accommodating the customers’ needs in a resourceful manner.
• Undertaking and overseeing Front Office administrative tasks in accordance with Company standards, procedures and legal obligations.
• Ensuring that all shift tasks are carried out according to the required standard and handovers are provided.

Skills

Guest engagement

English proficiency

IT systems literacy

Communication & organization

Customer service excellence

Shift coordination

Job description

Citadines South Kensington is seeking a confident Senior Receptionist to join our Front Office Team in London. The role operates on a 24/7 basis with early, late and occasional night shifts, reporting to the Assistant Residence Manager to deliver memorable city experiences for guests.

You will supervise the Front Office Team, ensure a warm welcome and personalised guest departures, and take initiative to meet guest needs while maintaining corporate standards.