Receptionist

Citadines Holborn-Covent Garden London; Camden Town; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Travel allowance

PERKBOX subscription

Employee Assistance Programme

Refer a Friend bonus

Staff events & awards

Staff rates at European properties

Job summary

Citadines Holborn Covent Garden London is seeking a confident Receptionist to join our Front Office Team. The role involves welcoming guests, personalising their stay, and supporting efficient front desk operations across early and late shifts, with night shifts occasionally required.

You will report to the Front Office Manager and contribute to Living, Working and Playing in our serviced residence environment.

Qualifications

• Excellent guest engagement skills.
• Ability to bring the guest experience to life throughout the hotel.
• Willingness to learn and work with IT systems quickly.
• Ability to communicate and organise yourself in line with different guest expectations.
• A good command of English is essential, a second language is advantageous.

Responsibilities

• Offering a warm welcome and departure experience to guests, personalising their needs and plans.
• Taking initiative to accommodate customers’ needs in a resourceful manner.
• Proactively developing administrative tasks, procedures and standards.
• Ensuring shift tasks are carried out to standard and providing full handovers.

Skills

Guest engagement

Communication skills

IT systems familiarity

English language

Job description

Citadines Holborn Covent Garden London is seeking a confident Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late(3pm-11.30pm) shift basis. Night shifts are also available and required onoccasion.

You will report to the Front Office Manager, supportingtowardsproviding our guests with unique experiencesand offerings toLive, Work and Play in infinite ways. Designed for the love of cities, Citadines offers guests the comfort of a serviced residence and the flexibility of a hotel.

AReceptionist will be responsible for:

• Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
• Taking initiative in accommodating the customers’ needs in a resourceful manner
• Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
• Ensuring that all shift tasks are carried outaccordingto the required standard and take responsibility in providing fullhandovers to all relevant parties/shifts.

To be successful in the role of Receptionist, we require:

• Excellent guest engagement skills
• Ability to bring the guest experience to life throughout the hotel
• Willingness to learn and work with IT systems quickly
• Ability to communicate and organise yourself in line with different guest expectations
• A good command of English is essential, a second language is advantageous

This is your opportunity to be part of our team as a Receptionist. We focus on your professional and personaldevelopment, and we offer:

• Genuine career opportunities within ourbusiness
• Valuable on the job training, along withaccess to our digital online learning platform and numerous other learning and development opportunities
• A travel allowance for every day you work tocontribute to your commuting cost
• A PERKBOX subscription with benefits, retaildiscounts and savings available from your first day
• Employee Assistance Programme
• Refer a Friend bonus
• Employee Recognition Awards Ceremony andcompany team parties
• Once you pass your probation, a special staffrate when staying in our European properties
• Staff incentives when you and your teamperform
• (If relocating) 30 days of relocationaccommodation within one of our properties, whilst you find permanent lodging

About Us

Citadines is a brand of The AscottLimited.

At The Ascott Limited, we embrace diversity, equity, andinclusion, welcoming applicants of all backgrounds to create a supportive andthriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott’s presence extendsacross Asia Pacific, Central Asia, Europe, the Middle East, Africa, and theUSA. Its diversified accommodation offerings span servicedresidences,colivingproperties,hotelsand independentsenior living apartments. Ascott's award-winning hospitality brandsinclude Ascott,Citadines,lyf,Oakwood,Somerset,TheCrest Collection,The Unlimited Collection, Fox,Harris,POP!,Preference,Quest,VertuandYello.Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoyexclusive privileges and offers at participating properties.

Trading as: Citadines by The Ascott Limited

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