Receptionist

Citadines Holborn-Covent Garden London; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Travel allowance

PERKBOX subscription

Employee Assistance Programme

Refer a Friend bonus

Staff incentives

Relocation accommodation

Job summary

Citadines Holborn Covent Garden London is seeking a confident Receptionist to join our Front Office Team. Our properties operate 24/7 with early and late shifts, and night shifts occasionally required. You will welcome guests, handle requests and ensure smooth handovers between shifts.

We value guest engagement, quick IT system adaptivity, and strong English communication. A second language is advantageous, and genuine career opportunities within our business are offered.

Qualifications

• Excellent guest engagement skills.
• Ability to bring the guest experience to life throughout the hotel.
• Willingness to learn and work with IT systems quickly.
• Ability to communicate and organise yourself in line with different guest expectations.
• A good command of English is essential; a second language is advantageous.

Responsibilities

• Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc.
• Taking initiative in accommodating the customers’ needs in a resourceful manner.
• Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice.
• Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.

Skills

Guest engagement

IT systems

Communication

English language

Job description

Citadines Holborn Covent Garden London is seeking a confident Receptionist to
become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late
(3pm-11.30pm) shift basis. Night shifts are also available and required on
occasion.

You will report to the Front Office Manager, supporting towards providing our guests with unique experiences and offerings to Live, Work and Play in infinite ways. Designed for the love of cities, Citadines offers guests the comfort of a serviced residence and the flexibility of a hotel.

A Receptionist will be responsible for:

• Offering a warm welcome and departure experience
  to our guests, managing expectations by constantly seeking opportunities to
  personalise their needs, travel purposes, plans, etc
• Taking initiative in accommodating the
  customers’ needs in a resourceful manner
• Being pro-active in the learning and development
  of administrative tasks, procedures, processes and standards and ensure correct
  practice
• Ensuring that all shift tasks are carried out
  according to the required standard and take responsibility in providing full
  handovers to all relevant parties/shifts.

To be successful in the role of Receptionist, we require:

• Excellent guest engagement skills
• Ability to bring the guest experience to life throughout the hotel
• Willingness to learn and work with IT systems quick
• Ability to communicate and organise yourself in line with different guest expectations
• A good command of English is essential, a second language is advantageous

This is your opportunity to be part of our team as a Receptionist. We focus on your professional and personal
development, and we offer:

• Genuine career opportunities within our
  business
• Valuable on the job training, along with
  access to our digital online learning platform and numerous other learning and
  development opportunities
• A travel allowance for every day you work to
  contribute to your commuting cost
• A PERKBOX subscription with benefits, retail
  discounts and savings available from your first day
• Employee Assistance Programme
• Refer a Friend bonus
• Employee Recognition Awards Ceremony and
  company team parties
• Once you pass your probation, a special staff
  rate when staying in our European properties
• Staff incentives when you and your team
  perform
• (If relocating) 30 days of relocation
  accommodation within one of our properties, whilst you find permanent lodging

About Us

Citadines is a brand of The Ascott

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The
Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.

Trading as: Citadines by The Ascott Limited

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