Guest Experience Concierge - Flexible Hours & Perks

Rbh Hospitality Management; Stoke-on-Trent; On-site; GBP 12,000 - 21,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Parental leave

Course sponsorship

F&B discount

Refer a Friend £250

Flexible hours

Wagestream access

Life insurance

EAP

Wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a friendly front desk associate in Stoke-on-Trent to greet guests, handle check-ins and check-outs, and set a warm, VIP tone for every stay. You’ll be the local guide, sharing brunch spots, must-see sights, and hidden gems to enhance the guest experience.

You’ll multitask across calls, bookings, and guest requests, coordinating with housekeeping and maintenance to ensure rooms are ready.

Responsibilities

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests-all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it's busy.
• A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
• High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.

Job description

RBH Hospitality Management is seeking a friendly front desk associate in Stoke-on-Trent to greet guests, handle check-ins and check-outs, and set a warm, VIP tone for every stay. You’ll be the local guide, sharing brunch spots, must-see sights, and hidden gems to enhance the guest experience.

You’ll multitask across calls, bookings, and guest requests, coordinating with housekeeping and maintenance to ensure rooms are ready.