Guest Experience Specialist

Hilton Garden Inn Stoke On Trent; Stoke-on-Trent; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Discounted hotel room rates for you

An additional day's leave for your生日

Enhanced Maternity, adoption & shared…

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme

Flexible working arrangements

Wagestream - choose when you get paid

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a friendly receptionist for our Stoke-on-Trent hotel. You will greet guests, manage check-ins and check-outs, and act as the local guide for brunch spots and sights, delivering memorable service with a welcoming smile.

Join a dynamic team at RBH with focus on guest satisfaction, efficient front desk operations, and collaboration across housekeeping and maintenance to ensure every stay is smooth and enjoyable.

Qualifications

• Be a people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
• A team player with a flexible, ready-to-help attitude, keeping the good vibes across departments.
• High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.

Responsibilities

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay.
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service.

Skills

Guest service

Communication

Problem solving

Team player

Job description

RBH Hospitality Management is seeking a friendly receptionist for our Stoke-on-Trent hotel. You will greet guests, manage check-ins and check-outs, and act as the local guide for brunch spots and sights, delivering memorable service with a welcoming smile.

Join a dynamic team at RBH with focus on guest satisfaction, efficient front desk operations, and collaboration across housekeeping and maintenance to ensure every stay is smooth and enjoyable.