Guest Experience Concierge

ZOUK CLARKE QUAY PTE. LTD.; Penarth, High Street; On-site; GBP 18,000 - 24,000; Full time

Job summary

ZOUK CLARKE QUAY PTE. LTD. is seeking a guest services associate in Penarth to welcome guests, manage entry hand stamps, and assist with enquiries. You will update guestlists, monitor promotions, and ensure a smooth guest experience at the venue.

The role requires strong interpersonal skills, excellent English, and a professional demeanor; you will work as part of a team to maintain high standards and guest satisfaction.

Qualifications

• Service oriented and strong interpersonal skills.
• Excellent guest relations and communication skills.
• Good command of spoken and written English.
• A team player and takes initiative.
• Well-groomed and professional disposition.

Responsibilities

• Provide guests with handstamp and check for re-entry; monitor for suspicious stamps.
• Update guestlists and table reservation lists at all doors.
• Know cover charge pricing, DJ name, credit card promotions, and latest promotions before shift.
• Assist customers with enquiries.
• Greet guests with a smile.

Skills

Service oriented

Guest relations

Communication

Team player

Initiative

English

Job description

ZOUK CLARKE QUAY PTE. LTD. is seeking a guest services associate in Penarth to welcome guests, manage entry hand stamps, and assist with enquiries. You will update guestlists, monitor promotions, and ensure a smooth guest experience at the venue.

The role requires strong interpersonal skills, excellent English, and a professional demeanor; you will work as part of a team to maintain high standards and guest satisfaction.