Guest Experience Leader – Front of House

Harri; Crewe; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Free health club membership

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Training & professional qualifications

Learning & development opportunities

Employee Assistance Program – Hospialt

Refer a friend scheme

Free parking

More perks

Job summary

Crewe Hall Hotel & Spa, part of The QHotels Collection, is seeking an enthusiastic receptionist to join our Front of House team. You will be the first point of contact for guests, ensuring a warm welcome, smooth check-in/out, and seamless guest experiences throughout their stay.

Role requires a focus on high standards, effective communication, and collaborative teamwork with the Front of House Manager to enhance guest satisfaction and revenue opportunities.

Qualifications

• Previous experience within a front office, reception or front of house position, or equivalent
• People management experience
• Quality & standards driven
• Outstanding customer service skills
• Conflict resolution

Responsibilities

• Reception is the first impression of the hotel a guest will experience; you’ll support the Front of House Manager and be responsible for the guests stay, review room allocation, advise on rates, packages and promotions, handle guest issues and complaints and maximise revenue.
• Support the Front of House Manager; manage guest stays, review room allocation, advise on rates, packages and promotions, handle guest issues and complaints and maximise revenue.

Skills

Front office experience

People management

Customer service

Conflict resolution

Sales & upselling

Job description

Crewe Hall Hotel & Spa, part of The QHotels Collection, is seeking an enthusiastic receptionist to join our Front of House team. You will be the first point of contact for guests, ensuring a warm welcome, smooth check-in/out, and seamless guest experiences throughout their stay.

Role requires a focus on high standards, effective communication, and collaborative teamwork with the Front of House Manager to enhance guest satisfaction and revenue opportunities.