Guest Experience Host — Nights & Weekends

Metropolitan Gaming; Greater London; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Discounts across travel, retail, and !

Job summary

Metropolitan Gaming is seeking a friendly Receptionist to welcome guests and assist with enquiries at our venue in Greater London. You’ll ensure guests are greeted warmly, handle queries efficiently and support smooth front-desk operations.

Key behaviours include being upbeat, responsive, and courteous, with the ability to explain rewards and direct customers to sign up for loyalty journeys while logging calls and communications.

Qualifications

• Experience in front-of-house or guest-facing roles is desirable.
• Ability to greet guests warmly and handle inquiries efficiently.
• Willingness to be flexible with shifts, including evenings and weekends.

Responsibilities

• Meet and greet customers, assisting with any queries.
• Ensure that all customers are dealt with in an efficient and courteous manner.
• Explain player rewards and assist customers to sign up, then demonstrate the rewards journey.
• Receive and log telephone calls and other communications to the venue.

Skills

Customer service

Hospitality

Communication

Organisational skills

Job description

Metropolitan Gaming is seeking a friendly Receptionist to welcome guests and assist with enquiries at our venue in Greater London. You’ll ensure guests are greeted warmly, handle queries efficiently and support smooth front-desk operations.

Key behaviours include being upbeat, responsive, and courteous, with the ability to explain rewards and direct customers to sign up for loyalty journeys while logging calls and communications.