Guest Experience Coordinator – Conference & Events

The QHotels Collection; Stretton; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Health club

Staff discounts

Family discounts

Training support

Learning and development

Employee Assistance

Refer a friend

Free parking

Résumé du poste

The Park Royal Hotel & Spa, part of The QHotels Collection, is seeking a guest-focused role to enhance guest experiences across Food & Beverage areas. You will ensure brand standards, stay informed on pricing and promotions, and actively advise guests to maximise sales.

Ideal candidates display passion for guest service, strong customer relations, and the ability to manage time and stay composed under pressure in a busy hotel environment.

Qualifications

• Demonstrated passion for delivering exceptional guest service.
• Strong customer service skills and a friendly approach.
• Good time management and organisational abilities.
• Ability to work effectively under pressure.

Responsabilités

• Work across Food & Beverage areas to ensure guest satisfaction and uphold brand standards.
• Keep up to date with pricing and promotions to advise guests and maximise sales.

Connaissances

Guest service

Customer service

Time management

Pressure handling

Description du poste

The Park Royal Hotel & Spa, part of The QHotels Collection, is seeking a guest-focused role to enhance guest experiences across Food & Beverage areas. You will ensure brand standards, stay informed on pricing and promotions, and actively advise guests to maximise sales.

Ideal candidates display passion for guest service, strong customer relations, and the ability to manage time and stay composed under pressure in a busy hotel environment.