Night Guest Services Host / Concierge

Park Plaza; Greater London; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Salary £13.15 per hour

Staff room/discounts

30 days holiday

Two free meals daily

Wagestream access

Referral scheme £750

BenefitsHub discounts

Gym discounts

Ride to Work

Travel season ticket loans

EAP 24/7

Uniforms & dry cleaning

Staff parties & training

Pension plan

Job summary

Park Plaza in Greater London is seeking a Night Guest Services Host/ess to provide exceptional hospitality during night shifts. You will be the first and last point of contact for guests, ensuring a warm, efficient experience and handling requests with a can-do attitude.

The ideal candidate has strong English communication, excellent interpersonal skills, and prior guest services or switchboard experience. Park Plaza offers a comprehensive benefits package and opportunities for growth.

Qualifications

• Excellent interpersonal skills and the ability to connect with guests.
• Strong command of English and clear communication.
• Experience in guest services roles or as a switchboard operator is desirable.

Responsibilities

• Be the first and last point of contact for guests, delivering a warm, professional welcome and farewell.
• Manage guest requests promptly, politely, and with a caring attitude.
• Provide proactive, friendly service and maintain Paul Plaza values during night shifts.

Skills

Interpersonal skills

English communication

Guest services

Switchboard experience

Job description

Park Plaza in Greater London is seeking a Night Guest Services Host/ess to provide exceptional hospitality during night shifts. You will be the first and last point of contact for guests, ensuring a warm, efficient experience and handling requests with a can-do attitude.

The ideal candidate has strong English communication, excellent interpersonal skills, and prior guest services or switchboard experience. Park Plaza offers a comprehensive benefits package and opportunities for growth.