Holiday Guest Experience Host

Parkdean Resorts UK Limited; Cartmel Fell; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Training across 65 parks

24/7 Employee Assistance Programme

Staff holidays 50% discount

Team member discount 30%

Partner discounts (Hello Fresh, gyms)

Job summary

Parkdean Resorts UK Limited is seeking a friendly Receptionist to join our Guest Experience team. You will be the first impression for guests, delivering a warm welcome and handling check-ins and enquiries with efficiency and a proactive approach.

You'll be the go-to person for guest information, coordinating with Accommodation, Maintenance and Security to resolve queries quickly. Strong IT skills and experience with booking systems are essential to keep bookings, arrivals and departures running

Qualifications

• Experience in a receptionist, guest experience or customer-facing role.
• Strong customer service skills - hospitality, leisure or tourism.
• Excellent IT skills with experience using booking and administrative systems.
• Flexibility to work weekends, evenings and bank holidays.

Responsibilities

• Provide a warm, friendly and professional welcome to all guests.
• Act as the first point of contact for enquiries - face-to-face, by phone and via email.
• Use guest feedback and insight to help improve service and overall park performance.
• Support check-ins, check-outs and all daily reception duties.
• Ensure guests receive accurate information, support and guidance during their stay.
• Promote services, facilities and activities based on guest needs to enhance their holiday and increase revenue.
• Keep all admin tasks up to date, including bookings, arrivals, departures, cash reconciliation and filing.
• Work closely with Accommodation, Maintenance, Security and other park teams to resolve queries quickly.
• Report maintenance, safety or operational issues promptly to the right team.

Skills

Customer service

Hospitality experience

Communication

IT skills

Booking systems

Organisation

Flexibility

Job description

Parkdean Resorts UK Limited is seeking a friendly Receptionist to join our Guest Experience team. You will be the first impression for guests, delivering a warm welcome and handling check-ins and enquiries with efficiency and a proactive approach.

You'll be the go-to person for guest information, coordinating with Accommodation, Maintenance and Security to resolve queries quickly. Strong IT skills and experience with booking systems are essential to keep bookings, arrivals and departures running