Guest Experience Concierge

Reception; Old Langho; On-site; GBP 10,000 - 40,000; Full time

Job summary

A distinguished country house hotel is seeking a professional Receptionist to be the welcoming face and first point of contact for guests. This role involves providing a warm welcome, managing efficient check-in and check-out processes, and handling telephone inquiries. Ideal candidates will have a passion for outstanding customer service and thrive in a dynamic hospitality environment. Join us in delivering excellence in guest experience at a luxury hotel in England.

Qualifications

• Warm, friendly, and professional demeanor.
• Excellent customer service skills.
• Ability to manage check-in and check-out processes efficiently.

Responsibilities

• Provide a warm, friendly, and efficient welcome to all arriving guests.
• Manage the check-in and check-out process with accuracy.
• Handle telephone inquiries and requests.

Job description

A distinguished country house hotel is seeking a professional Receptionist to be the welcoming face and first point of contact for guests. This role involves providing a warm welcome, managing efficient check-in and check-out processes, and handling telephone inquiries. Ideal candidates will have a passion for outstanding customer service and thrive in a dynamic hospitality environment. Join us in delivering excellence in guest experience at a luxury hotel in England.