Guest Experience Concierge

Village Hotels - London Watford - Leisure; Elstree; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leisure hospitality provider in Elstree is seeking a Leisure Receptionist to create memorable experiences for guests. You will be responsible for greeting members, assisting with bookings, and ensuring top-notch customer service. Candidates should have strong interpersonal skills, a passion for leisure and fitness, and an ability to understand individual needs. This role offers a fun and inclusive work environment, along with numerous benefits like discounts and health programs.

Benefits

Health and Wellness Membership

Discounts on overnight stays

50% discount on Food and Drink

Flexible working hours

Inclusive work environment

Training and development programs

Qualifications

• Natural ability to interact with all types of people.
• Passion for leisure, fitness, and customer service.
• Ability to tailor service and communication around individual needs.

Responsibilities

• Greet members and guests on arrival and handle phone queries.
• Ensure top-notch customer service and resolve queries.
• Assist with bookings and keep members happy.

Skills

Customer service skills

Sales through service

Effective communication

Teamwork

Understanding individual needs

Job description

A leisure hospitality provider in Elstree is seeking a Leisure Receptionist to create memorable experiences for guests. You will be responsible for greeting members, assisting with bookings, and ensuring top-notch customer service. Candidates should have strong interpersonal skills, a passion for leisure and fitness, and an ability to understand individual needs. This role offers a fun and inclusive work environment, along with numerous benefits like discounts and health programs.